Responsible Gaming
Gaming Should Be Entertainment
At Norfolk Hedge, we believe that casino gaming through the Basswin app should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While playing can be fun and exciting, it's important to gamble within your means and recognise the risks involved.
Always remember: the house has an edge, and you should only ever gamble money you can afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities, including casino gaming via the Basswin app.
If you are under the legal gambling age, please do not use this service. Parents and guardians are encouraged to monitor their children's online activity and speak openly about the risks of gambling.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Lying to family or friends about gambling activity
- Feeling anxious, irritable, or restless when not gambling
- Neglecting work, studies, hobbies, or relationships due to gambling
- Using gambling to escape from problems or negative emotions
- Borrowing money or going into debt to finance gambling
- Failed attempts to reduce or stop gambling
- Gambling with money needed for essential expenses (rent, bills, food)
- Experiencing mood swings or depression linked to gambling results
If you've identified with several of these signs, seeking support is a positive step towards taking control.
Self-Help Tools Available
The Basswin app and responsible gaming platforms offer several tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Time-Out: Take a break from gambling for a set period (hours, days, or weeks) without closing your account
- Self-Exclusion: Temporarily or permanently exclude yourself from the Basswin app and other gambling services
These tools are designed to support responsible gaming. We encourage you to use them proactively.
Support Organisations
If you need help, please reach out to one of these trusted organisations:
United Kingdom
- GamCare — Free counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 802 0133 (free, confidential, 24/7) - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Allows you to self-exclude from all licensed online gambling operators in Great Britain - Gamblers Anonymous — Peer support meetings and community
www.gamblersanonymous.org.uk
Other Regions
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
Take Action Today
If you or someone you know is struggling with problem gambling, help is available and recovery is possible. Please don't hesitate to reach out to one of the support organisations listed above.
Your wellbeing is important. Seeking help is a sign of strength, not weakness. Contact GamCare, GamStop, or another support service today—they are free, confidential, and available 24/7.
Remember: You are not alone, and support is just a phone call away.